I didn't get this so that I can have a warm towel waiting for me out of the shower. I don't know that this would be capable of warming a towel fast enough to accomplish that. What I did get this for was to dry out my towel between my 2x daily showers. I often found my towel was wet after hours of hanging - this rack resolved that. I can shower in the morning/afternoon, run it for 2 hours and by night it's very dry - not warm.Where I docked the item was with the install. No instructions came with it, so the video on this listing was critical. The washers were sometimes in, and sometimes not - making it a PITA to line up the video with what I was looking at. Truthfully, I had this sitting on the floor for a week before I could muster the patience to figure it out. (Then I also had to buy a screen driver without a changeable head because those didn't fit into the hole to mount the stems.)It has been up for about 2 weeks, and I don't regret the purchase at all.This towel warmer has a very sleek and modern appearance. It heats up well, and I love the broad heated surface areas. I also love the fact that it is safe to the touch when it is on; it won't scald you. It is well designed and very sturdy. The seller is wonderful. They emailed me in a timely manner to informed me that the items would arrive a little later than expected. They even gave me a little refund to compensate for the delay (which was not even that long). Great customer service!My mother loves this heated towel rack. It looks wonderful in her remodeled bathroom. A visiting family member could not stop praising the heated towel rack.Cool looking and the design was definitely a big consideration on the purchase, as it matches our bathroom decor. There are 3 zones heating which gives you the ability to save energy as turning zone 2&3 on is plenty for 1 towel. There is a button to select how long you can have the unit running so you don’t have to worry about remembering to turn it off. I also use it to help dry the towel post showers which is great in case I end up having a second shower after a workout. Overall a good buy, works well and easily installed.The only thing of not is that if you want to hard wire you have to cut the cord which is not always allowed by code.Hello,This towel rack Is really slick and is very modern looking.I had many questions about the electrical part as well as arrival date and the representative was quick to respond and answer my questions.Thanks for the great service.This Towel warmer/dryer works wonderfully, they not only look elegant, stylish but very functional.They provide the heat to warm and dry your towel. Great timer feature too. The design adds an artistic flare to the bathroom.I would recommend this to anyone needing a warmer or dryer.This took 30 minutes to install, the longest part being Measurements to drill the bolts. Plug it in, and voila, you have warm towels. Looks very modern.